Delivery Information

Welcome to chinaparts.eu, supplier of original machinery parts directly sourced from China. We strive to provide you with a seamless delivery experience, ensuring your orders arrive safely and promptly.

Shipping Times

Lighter Parts: Orders for lighter parts are typically delivered within 10-14 business days across the European Union.
Heavy & Large Parts: Components such as engines, wheels, tires, cabins, delicate and large parts like windows and other heavy machinery parts can take approximately 35-40 business days for delivery.

Please note that these timeframes are estimates based on current shipping conditions and business days. Delays may occur due to customs procedures, logistics challenges, or high order volumes during peak times.

Delivery Costs

The shipping cost for your order will be calculated based on the size, weight, and destination of the items in your cart. These details will be made clearly visible during the checkout process, so you are always informed about the total cost prior to finalizing your order.

Import duties & taxes

Import duties are pre-paid by us before sending the part to you. In the case we’re unable to pre-pay the import duties.

Some countries like Malta, Romania and several others might not allow it. In the rare occasion we’re unable to prepay taxes for your shipment, we will contact you via email or phone, discuss the situation and offer the best shipping solution.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment’s progress until it arrives at your doorstep.

Delivery Terms & Conditions

By placing an order with chinaparts.eu, you agree to the following delivery terms and conditions:

Delivery times are estimated and may vary based on external factors.
We’ll do our best to prepay customs duties, taxes, or other fees imposed by the destination country. If we’re unable to do that, we’ll contact you before shipping the parts out.
If an item is damaged during transit, please contact our support team within 48 hours of delivery so that we can assist you with a replacement or refund.
chinaparts.eu reserves the right to adjust shipping methods and timelines if necessary.

Frequently Asked Questions (FAQs)

1. Can I expedite my shipping?

If you require expedited delivery, please contact our support team and we will check if any special arrangements can be made.

2. What should I do if my order arrives damaged?

Please inspect your order upon receipt. If any items are damaged, contact our support team within 48 hours of delivery to resolve the issue. We will work closely with you to arrange a replacement or refund where applicable.

3. Do I need to pay customs fees?

Any additional customs duties, taxes, or fees as determined by your local customs authorities are pre-paid by us. If this is not possible, we’ll contact you and suggest an alternative.